Crime And Law


 Rp. 135 Million Lost Customer Money, BCA Replaces 100%


PT Bank Central Asia Tbk (BCA) will replace 100% of customer money on behalf of Hebbie Agus Kurnia who suddenly lost Rp 135 million.

"That information has been sorted out, it has been skimmed from the results of our investigation, not the customer's fault. Yes, if it wasn't for the customer's fault or negligence, we would replace 100%," explained BCA President Director Jahja Setiaatmadja, to detik.Com quoted by Simkom Media, Monday 28/3/22 Jahja said BCA had investigated and contacted customers who had lost money. From the investigation, it was found that skimming occurred at another bank. BCA customers have also conveyed that they will provide 100% reimbursement. "Customers are grateful for the BCA investigation process. Information customers will immediately provide clarification to the media," added Jahja. Furthermore, Jahja reminded customers never to give PINs carelessly. Also, don't use a PIN that is easy for others to think of, such as your date of birth or other predictable numbers. For example, 1111 and 1234. "Don't give OTP to anyone, don't neglect to save your card, when you press an ATM, cover your finger," he ordered.

Previously, there was a scene on social media, Twitter, and Instagram, when BCA customers' money suddenly disappeared up to Rp 135 million.

From the Twitter account @heb*st*, he said if there was a withdrawal transaction and money transfer to another account. Even though the debit card he owned was in Bandung.

In @heb*st*'s post, it is stated that if there is a money withdrawal transaction at an ATM and a transfer transaction. So that the money lost up to Rp 135 million.

"I took 135 million in my savings at 1 am, 27 March 2022 via ATM withdrawal. Even though this is my ATM (card) I hold it. I live in Bandung, but this withdrawal was tracked in Surabaya, said BCA CS," he wrote. The disappearance of BCA customers' money of Rp. 135 million and these are the facts on social media with PT Bank Central Asia Tbk (BCA) customers saying that their money suddenly disappeared. No half-hearted money that disappeared reached Rp 135 million.

For the commotion, BCA can't help but respond. BCA investigated the tumultuous incident on Twitter and Instagram.

From this incident, several facts were found, from the customer's name to the replacement of money. The complete facts include:

1. Excitement on Social Media

On social media, Twitter, and Instagram, PT Bank Central Asia Tbk (BCA) customer money suddenly disappeared up to Rp 135 million.

From the Twitter account @heb*st*, he said if there was a withdrawal transaction and money transfer to another account. Even though the debit card he owned was in Bandung. I took 135 million in my savings at 1 am, March 27, 2022, via ATM withdrawal. Even though this (card) is atm in me, I hold it. I live in Bandung, but this withdrawal was tracked in Surabaya, said BCA CS," he wrote.

"Furthermore, there was a transaction without my knowledge worth 100 million + 25 million to BCA and Maybank. The name of the recipient is also listed," he added.

After checking by BCA, it was found that the customer's name was Debbie Agus Kurnia.

2. BCA Replace 100%

President Director of BCA Jahja Setiaatmadja said BCA would reimburse 100%. This means that the full amount of IDR 135 million will be replaced by BCA.

"That information has been sorted out, it has been skimmed from the results of our investigation, not the customer's fault. Yes, if it wasn't for the customer's fault or negligence, we would replace it 100%," explained Jahja, 

BCA has investigated and contacted customers who lost money. BCA customers have also conveyed that they will provide 100% reimbursement.

Jahja said customers welcomed BCA's response and would provide clarification. "Customers are grateful for the BCA investigation process. Information customers will immediately provide clarification to the media," he explained.

3. BCA Boss's Important Message

Jahja reminded customers never to give PINs carelessly. Also, don't use a PIN that is easy for others to think of, such as your date of birth or other predictable numbers. Examples are 1111 and 1234.

"Don't give OTP to anyone, don't neglect to save the card, when you press an ATM, cover your finger," he ordered.

Experts Smell the Uncertainty Behind the Loss of Rp. 135 Million BCA Customers

On social media, Twitter, and Instagram, PT Bank Central Asia Tbk (BCA) customer money suddenly disappeared up to Rp 135 million. BCA has explained, but cyber security experts are still questioning it.

As reported, the Twitter account @heb*st* said that if there was a withdrawal transaction and money transfer to another account. Even though the debit card he owned was in Bandung.

BCA will replace 100% of the customer's money on behalf of Hebbie Agus Kurnia. "That information has been sorted out, it has been skimmed from the results of our investigation, not the customer's fault. Yes, if it wasn't for the customer's fault or negligence, we would replace it 100%," Cybersecurity expert from Vaccines.com, Alfons Tanuwijaya, considered that the conclusion that skimming had occurred raises questions. That's because as of January 1, 2022, according to a BI circular, all ATM cards must have chips, no longer magnetic. He said chip-based cards are almost impossible to be skimmed.

"It is technically impossible for a chip card to be skimmed, if you want to clone you can, but if an outside bank wants to clone it will require an enormous amount of money. It can be much more expensive than the money you get. The tool is also almost impossible to obtain as easily as a magnetic card cloning tool. ," 

"So there are 2 possibilities here. First, the stubborn bank does not follow the BISE, so there is an ATM card that is still magnetic and can be skimmed," he explained.

"The second possibility is that all the cards have chipped, then actually what happened was not skimming and there were leaks from other sectors that were not disclosed by the bank. This must be explained by the bank," continued Alfons.

On the other hand, Alfons appreciates that BCA is willing to replace all lost customer money. According to him, it is true that people are calm and are not afraid to save money and use ATMs.

"But the truth must be disclosed transparently so that it can be a lesson," he concluded.

No comments

Powered by Blogger.